Booking procedure
First contact us to check availability with your dates , numbers and any particular requirements. (area, lift required, budget etc) . Or let us know the properties that you prefer. We will suggest available properties that suit your dates and other requirments, confirm full rental rate and deposit details before taking your booking. We can then hold a property provisionally for you while you complete the booking process. Please then fill in the booking form and send it to us. Once received we will advise the link to our secure credit card payment page.
Payment
No Booking Fee.
The deposit required is one third of the total payment and is non-refundable . For full cancellation /refund details and information about Cancellation Insurance see under How to Book/Cancellation.
If the start of your stay is less than 8 weeks away, then full payment is due.
Payment can be made by:
- Credit Cards (Visa, Mastercard no charge). Debit Cards (Visa, MasterCard, Maestro no charge.) After filling in and submitting the booking form we will EITHER send you a link to our secure payment page OR we can telephone you for card details. (for the latter please email us with suitable time YOUR time and the best number to call)
- Sterling cheque or draft ( banker’s check )
- Bank transfer / wire (please ask us for details, but please note that our bank charges £12 for non sterling wire transfers )
Confirmation
On receipt of your deposit we will send you a confirmation of your booking and a receipt and invoice. This includes the full address and contact details for the property. Any alterations after this will incur a £25 surcharge. Arrival details and final key instructions will be sent after receipt of your final payment.
Security deposit
We require a security deposit of £250 for short stays (we normally take these by credit card ). For longer stays of 4 weeks or more , or large properties, we may require a larger security deposit . This will always be by pre arrangement with you before you book. This is to cover any damage/breakage that may occur or extra cleaning that may be necessary, and for any telephone charges. It means that the owner can keep rates low while keeping the property up to standard, rather than charge higher rates to everyone for the occasional problem. Security deposits are refunded a week after departure.
Cancellation Insurance
We strongly advise all travellers to take out cancellation insurance, as unforeseen circumstances may make it necessary for you to cancel your trip. This will save you from financial loss.
See more about cancellation and some suggestions for insurance under How to Book above.
Clients travelling without cancellation insurance do so entirely at their own risk.
If you have any questions before booking do ask us.