Cancellation 2022 Updated April 2022
WE STRONGLY ADVISE ALL TRAVELLERS TO TAKE OUT TRAVEL INSURANCE INCLUDING CANCELLATION OF ACCOMMODATION.
(see below for more information)
SPECIAL COVID CANCELLATION CONDITIONS
UK is operating normally with all restrictions lifted. We ,like most businesses, are operating normally again.
HOWEVER, in the unlikely event that we cannot provide you with your accommodation or a similar standard accommodation due to a UK government enforced lockdown, we will refund your deposit and balance . If you prefer, we can give you a credit for a later stay at the same rate as your original booking.
Note this seems unlikely to happen due to ongoing high vaccination rates in UK and the relatively small number of hospitalisations due to Covid. Please see below .
CURRENT CANCELLATION INFORMATION
Unforeseen circumstances, such as medical conditions , may make it necessary for you to cancel your visit, or return home before your trip has ended. Or, you may lose baggage, or have important items stolen during your trip. Insurance will save you from financial loss, provided the reason for cancellation is covered by the policy. We suggest you take out insurance at the time of booking .
We know some travellers do NOT take out travel insurance. Some say they have always been “lucky” and not needed it – but the very point of insurance of any kind is that IF the unexpected DOES happen , you are covered for financial loss. If you do decide to travel without insurance that is of course your personal choice .
We suggest you look at what cover you may need : are your airline tickets and other travel arrangements refundable if you cancel ? Do you need medical insurance? You may wish to include theft , including baggage loss . Some insurance companies will now cover Covid related issues ( we know this is possible in UK so may be so in other countries).
Check also what cover you may already have, via your bank account perhaps, or a credit card. If you do decide to go for a comprehensive travel insurance, we suggest you use one of the larger insurance companies . Examples in USA would be Allianz, Travelex, Travel Guard and more. Other countries will have similar companies. These are usually available 24 hours for phone calls should anything happen during your stay.
Our Cancellation Charges
If you cancel after paying the deposit, this is non-refundable.*** Similarly if you cancel after the balance has been paid this is non refundable.*** Once you cancel we , the Agency, will TRY TO RELET the cancelled period, and if successful we will refund you either in full if the whole period is relet, or the part that is relet. IF YOU DO HAVE TO CANCEL PLEASE email us as soon as possible , as the sooner we know the better chance of reletting. Note we are keeping deposits at 25% .
***HOWEVER SOME PROPERTIES, NOTABLY SERVICED (HOTEL-TYPE) APARTMENTS ,USUALLY HAVE LATE CANCELLATION CONDITIONS. THESE INCLUDE REFUNDS IN FULL FOR CANCELLATIONS UP TO A SET TIME FRAME BEFORE ARRIVAL, USUALLY 15 nights. Please ask us for details : we also include them on the relevant pages on our web site . Serviced apartments are more expensive than privately owned apartments due to both the extra service element(reception desk, daily maid service, porters) and also to cover the loss of last minute cancellations. See our SUPERIOR section : The Mansions, Curzon St .