Cancellation information Updated March 2023
WE STRONGLY ADVISE ALL TRAVELLERS TO TAKE OUT TRAVEL INSURANCE INCLUDING CANCELLATION OF ACCOMMODATION.
(see below for more information)
RETURN TO ” NORMAL ” CANCELLATION CONDITIONS
UK has been operating “normally” since September 2021 with all restrictions lifted. HOWEVER, in the unlikely event that we cannot provide you with your accommodation or a similar standard accommodation due to a UK government lockdown, we will refund your deposit and balance . If you prefer, we can give you a credit for a later stay at the same rate as your original booking. Similarly in the unlikely event the UK government brings in a quarantine requirement again we would refund or offer a credit as before .
TRAVEL INSURANCE INFORMATION
Unforeseen circumstances, such as medical conditions , or the illness of a close family member , may make it necessary for you to cancel your visit, or return home before your trip has ended. Or, you may lose baggage, or have important items stolen during your trip. Travel Insurance will save you from financial loss, provided the reason for cancellation or loss is covered by the policy. We suggest you take out insurance at or soon after the time of booking . Some bank accounts and credit cards include a travel insurance element do check those.
We know some travellers do NOT take out travel insurance. Some say they have always been “lucky” and not needed it – but the very point of insurance of any kind is that IF the unexpected DOES happen , you are covered for financial loss. If you do decide to travel without insurance that is of course your personal choice .
We suggest you look at what cover you may need : are your airline tickets and other travel arrangements refundable if you cancel ? Do you need medical insurance? You may wish to include theft , including baggage loss .
Check also what cover you may already have, via your bank account perhaps, or a credit card. If you do decide to go for a comprehensive travel insurance, we suggest you use one of the larger insurance companies . Examples in USA would be Allianz, Travelex, Travel Guard and more. Other countries will have similar companies. These are usually available 24 hours for phone calls/texts/emails should anything happen during your stay. ( information re US travel insurance taken from Rick Steves ‘ book and online information )
Our Cancellation Charges
If you cancel after paying the deposit, this is non-refundable.*** Similarly if you cancel after the balance has been paid this is non refundable.*** Once you cancel we , the Agency, will TRY TO RELET the cancelled period, and if successful we will refund you either in full if the whole period is relet, or the part that is relet. IF YOU DO HAVE TO CANCEL PLEASE email us as soon as possible , as the sooner we know the better chance of reletting.
***HOWEVER SOME PROPERTIES, NOTABLY SERVICED (HOTEL-TYPE) APARTMENTS , HAVE LATE CANCELLATION CONDITIONS. THESE INCLUDE REFUNDS IN FULL FOR CANCELLATIONS UP TO A SET TIME FRAME BEFORE ARRIVAL, USUALLY one month (The Mansions, Curzon St.), with one we use (Grand Plaza Apartments) being 72 hours. Please ask us for details : we also include them on the relevant pages on our web site . Serviced apartments are more expensive than privately owned apartments due to both the extra service element(reception desk, maid service, porters) and also to cover the loss of last minute cancellations. See our SUPERIOR section : The Mansions, Curzon St . STANDARD section : Grand Plaza apartments